Veritas Global Protection Launches New Nationwide Claim Support Initiative With Dedicated Advocacy Team

Vehicle Protection Plan Provider Introduces Enhanced Customer Support Structure to Streamline Claims Process and Improve Policyholder Experience

Veritas Global Protection, a provider of vehicle protection plans nationwide, today announced the launch of a comprehensive claim support initiative featuring a dedicated customer advocacy team designed to enhance the policyholder experience throughout the claims process.

The new initiative addresses common industry challenges by providing direct support channels between customers, authorized repair facilities, and claims administrators. The advocacy team will offer real-time assistance with claim documentation, coverage verification, and repair

The advocacy team will function as a central resource for policyholders facing questions about coverage parameters, claim submission requirements, or repair facility coordination. Team members receive specialized training in contract interpretation, claims processing protocols, and customer service best practices to ensure consistent, accurate guidance.

Key components of the initiative include:

• Enhanced Documentation Support – Advocacy specialists assist customers in gathering necessary repair estimates, diagnostic reports, and coverage verification materials to expedite claim reviews.
• Direct Communication Channels – Policyholders gain access to dedicated support lines that bypass standard call routing, connecting them directly with advocacy team members familiar with their specific claim details.
• Repair Facility Coordination – The team works proactively with authorized service centers to clarify coverage terms, pre-authorize eligible repairs, and resolve administrative questions that could delay service.
• Transparency Improvements – Customers receive clearer explanations of coverage determinations, including specific contract language references and appeal process information when applicable.

Vehicle protection plans, also known as vehicle service contracts or extended warranties, provide mechanical breakdown coverage beyond manufacturer warranties. While these agreements offer financial protection against unexpected repair costs, industry-wide challenges related to claim processing and customer communication have created demand for improved support structures.

Veritas Global Protection operates in multiple states, offering various vehicle protection plan options designed to cover major vehicle components. The company’s Arizona operations serve as the administrative hub for this nationwide initiative.

The advocacy team rollout begins immediately, with full operational capacity expected within 60 days. Existing policyholders will receive information about accessing advocacy services through their online account portals and customer service channels.

For more information about Veritas Global Protection’s vehicle protection plans and the new claim support initiative, visit the company’s website or contact their customer service department.

About Veritas Global Protection
Veritas Global Protection provides vehicle protection plans designed to protect consumers from unexpected mechanical repair costs. The company operates nationwide with administrative operations based in Arizona.

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